Freezer Troubleshooting – What to Check Before You Call a Pro

by on August 12, 2012Karie Fay

You probably don’t think much about your freezer. As long as it’s running and nothing calls your attention to it, chances are it fades into the background – just another appliance you take for granted. That is, until something happens. From strange noises like a monster beating to get out to food that fails to freeze – freezer meltdowns always seem to happen at the worst possible moment. You know the scenario: It’s the middle of a summer freezer troubleshootingheat wave, or you’re set to go on vacation and haven’t got a moment to spare. And then it happens. Sound familiar?

Before you call an expensive repairman to the house or start throwing away food, try performing some simple freezer troubleshooting. In many cases, there’s a simple explanation for the problem you experience – and possibly, a simple repair. In the worst case scenario, you will be better prepared to describe the situation to a professional, saving time and hassle and leading to a quick fix. The good news is, whether you can fix it yourself or must call in a technician, you’ll most likely have it running in short order. Only in rare cases will the problem require actually replacing the freezer.

Freezer Won’t Run

When your freezer suddenly stops working right in front of you, or you just happen to notice it isn’t running but don’t know when it stopped, don’t panic. In most cases, the cause – and the solution – are very simple. Only rarely will the repair require sending your current freezer to freezer heaven – and you to the store to buy a new one. When troubleshooting a problem, work from the simplest to most complex cause.

1. Turn the freezer on. If the freezer is new or the switch may have been moved accidentally, the unit may simply be turned off. Check the switch, if any, and verify it is in the “on” position before proceeding.

2. Make sure the freezer really won’t run. Wait a few minutes to see if the unit starts again, meaning the compressor and fan activate to spread cold throughout the freezer. In some instances, the freezer temperature control is merely set too high, so the freezer doesn’t cycle as often as expected. Alternatively, if the freezer is in a defrost cycle, it will not kick on immediately, the temperature will rise slightly, and sometimes you will hear a faint dripping or wet noise. Coupled with the fact that many newer units run extremely quietly, you may not be aware when it is running or defrosting. Try turning the temperature setting down slightly to force the unit to kick on – as well as to ensure the freezer runs more often – and check in an hour.

3. Check for power to the freezer. Pull the freezer out from the wall, if necessary, and look at the outlet and freezer cord. Use a flashlight if visibility is poor. If you see the cord has dropped free of the outlet, plug it back in. If it’s plugged in, wiggle the cord to ensure it is plugged in completely. Sometimes the cord is merely loose and looks like it is plugged in, but isn’t actually making contact with the electricity. If the freezer kicks on while you are pushing the plug in or wiggling the cord, the problem is solved.

4. Check the condition of the power cord. Unplug the cord completely to ensure that the cord isn’t live. Run your hands down the length of the cord and feel for breaks in the coating (such as those made by puppies, rodents or getting caught in a vacuum or door opening), bare wires, and unusual kinks or bends. Verify the damage visually. Any of these problems can cause the freezer to not get the power it needs to run. Suspect this issue particularly if the freezer is plugged in and kicks on when you wiggle the cord in the outlet or rearrange the power cord, then stops when you let go or move the cord again.

5. Move the power cord to a wall outlet. Remove any extension cords – no matter how fancy or strong they appear – and plug the freezer into a wall outlet if it isn’t plugged directly into the wall already. Freezer manufacturers always require their product to connect directly to the home electrical receptacle due to the strength of current needed. If you plugged your appliance into an extension cord because you didn’t have an outlet close enough, you must either relocate the freezer or consult an electrician who can install a proper outlet in the location you desire.

6. Test that the outlet is live. Plug another electrical item in the same position in the outlet and test if it comes on. A radio, lamp, hair dryer or similar appliance will provide instant results. Strange as it sounds, outlets can go bad all of a sudden due to causes such as a short, a loose wire or a poor connection. Check other causes before turning the power off at the fuse box or breaker, unscrewing the face plate and pulling the receptacle from the wall far enough to inspect the wiring. If you are not experienced with wiring, consult a professional to assist you.

7. Check the breaker box. Identify the breaker involved, if possible, by looking it up on a list commonly attached to the inside cover or by finding a breaker lever that isn’t aligned with the others. If the breaker tripped, it will be slightly out of line. Flip the switch off completely, wait about a minute, and turn it back on. Return to the freezer and see if it is now running. Not only will this fix a tripped breaker, but in some cases it also resets the freezer.

Freezer Runs Constantly

If your freezer runs far more than you expect, the cause may range from a simple fix to a more complicated repair requiring a professional. First, check the temperature inside the unit with a thermometer. If the temperature is around 0 degrees Fahrenheit (-18 Celsius), the unit is most likely operating properly, regardless of how long it runs. In that case, it’s probably not a matter of your freezer going on the fritz but rather an environmental problem you may easily solve. Consult a professional if troubleshooting fails to fix it and your freezer temperature is too high.

1. Adjust the temperature setting. If the freezer is set to the coldest setting, it will run more often than if it is set to a mid-range setting. Try moving it to a warmer setting and allow time for it to stabilize in temperature before proceeding.

2. Inspect the door seal. Pull on the door slightly to test how tightly it seals to the freezer frame. Touch the frame around the door to see if it feels extremely cold, a symptom of freezer air leaking around the door seal. Upright freezers and freezer refrigerator combinations are particularly prone to not sealing well for various reasons. Look to see if anything is sticking out far enough to prevent a good seal. Check the ridges and body of the gasket for food and debris that may stop it from sealing properly; clean if present. Test the freezer door for level. Hold a carpenter’s level against the front and along the side featuring the freezer door handle. If the freezer isn’t level, it may prevent the door from sealing well. Another method of determining level is to open the door halfway and watch which direction it wants to swing or if it stays relatively still, meaning it’s mostly level. Adjust the legs under the freezer to solve level problems or insert wedges to create level.

3. Check the coils and motor. Pull the freezer out of position and inspect the coils that run along the rear, if present. Some chest freezers lack external coils – they instead run through the freezer walls and are completely inaccessible. Refrigerant circulates through coils, spreading cold through the unit interior before returning to the compressor where it is again cooled to cycle back through. External coils are something of a magnet, attracting dust, dirt, hair and any number of airborne contaminants. If the coils are coated with debris, it will interfere with normal operation. Look at the motor as well – it may be under the unit – and determine if it is clogged with dirt and debris. If so, it may overheat, leading to poor cooling and eventual freezer failure. Clean the coils and motor area with a vacuum or clean, soft cloth. Take care to avoid damaging the equipment, which could lead to costly repairs.

4. Melt any ice coating the coils. Use a hair dryer to slowly melt the buildup. Sometimes ice will gather around the coils due to the freezer running constantly. Both a symptom and a cause, accumulated ice will cause the freezer to run worse and not cool efficiently. After removing the ice, check other causes to prevent a recurrence.

5. Test the room temperature. Use a thermometer to determine the heat and humidity present. Notice if the freezer sits in intense sunlight for long periods of time. During periods of intense heat, the freezer will naturally run more often. Additionally, freezers should never be kept outside or in unheated areas. If you can’t live in the weather conditions, neither can your freezer.

6. Examine the clearance around the freezer. Measure the space between the unit and any wall or obstacle on the sides, in the back and even above. Compare with the manufacturer’s specifications. Some require as little as an inch clearance, while some specify several inches for proper operation. Pull the unit out and provide the clearance necessary. When the clearance isn’t allowed, it can result in overheating components or the heat from the coils may not dissipate properly, resulting in the freezer either running warmer than it should or running constantly trying to cool the unit interior.

Freezer Isn’t Cooling Properly

Some of the same problems that may cause the freezer to run too much may also result in improper cooling. Follow the same steps before checking additional causes. In some cases, internal parts such as the thermostat may be faulty. If none of these steps solve the problem, consult a professional.

1. Check the freezer contents. Take a few items out to create a little extra space. Rearrange items to uncover blocked freezer vents. Over-filling the freezer can make the freezer run more, cool less and lead to content spoilage as well. The air should flow freely from the vents as well as have passages to circulate around the contents.

2. Feel items in the freezer. Touch them to identify which are frozen solid and which are soft. Simplistic as it sounds, if you recently added a large amount of fresh food or placed extremely warm items in the freezer, the temperature will rise and it will seem like the freezer isn’t cooling, although it is. Wait an hour or two to see if the operation returns to normal. Allow warm items to cool before placing in the freezer to prevent this problem in the future.

3. Check the drain lines. Look underneath the coils to find a drain pan. If the lines are clogged and unable to drain into the pan, poor performance may result.

4. Defrost the freezer. Turn the knob to the defrost setting, if applicable, or unplug the freezer, move the contents to an area where you can keep them cold – a chest cooler works temporarily – and force the freezer to defrost if the freezer requires manual defrost. If it is a self-defrosting freezer and ice has built up on the interior, it may signify a failure with the defrosting system components. Consult a professional for these repairs.

5. Listen to the freezer running. If you hear a humming sound near the bottom rear, the compressor, condenser or evaporator may be at fault. The overload and relay are additional parts that may fail. Failure of these parts requires a professional service technician. A professional can also check refrigerant levels, another cause of poor cooling.

Freezer Making Strange Noises

Whooshing, whirring, popping and water dripping can all be harmless noises. When it comes to sounds, it’s hard to say exactly what is “normal” for any given unit. In general, use your best judgment: If a sound suddenly appears, pay closer attention. If it’s a sound you’ve heard many times, relax. If your freezer runs normally and the temperature is stable, the sound is likely nothing. Some sounds, however, may signal more serious problems.

1. Check the stability of the freezer unit. Push on it slightly to see if it wobbles even slightly. Use a level to determine it is straight up and down as well. Adjust the unit legs or use a shim to make the freezer level and sturdy to eliminate rattling sounds that arise from drain trays vibrating or similar causes.

2. Identify noisy fans in self-defrosting freezers. Open the freezer door if you hear a chirping, shrieking or squealing sound. If the sound is louder inside the freezer, suspect the evaporator fan. Consult a professional for replacement.

3. Find the source of other loud noises. If the sound comes from the rear exterior or bottom of the unit, the condenser fan or compressor fan may be at fault. Try cleaning the fan blades of either, if accessible. Typically, loud fans signal the need for professional replacement.

4. Notice if the noise is a clicking or buzzing sound. Generally, this indicates that while the compressor is getting power, the starting components inside it are failing. Consult a professional for further help.

Final Troubleshooting Tips:

Many symptoms and causes overlap. Additionally, sometimes a freezer confounds even the professionals when diagnostics rely on symptoms alone. However, a qualified repair technician possesses meters and tools that allow precise identification and complicated repairs.

Unplug the freezer before removing any panels or cleaning any component. The current in a freezer is strong enough to kill.

{ 137 comments… read them below or add one }

andrew paul July 28, 2014 at 4:23 am

i have a zanussi zft710fw freezer the red high temp warning light came on, i switched the thermostat to its lowest temp setting but the red light stayed on. i turned the freezer to fast freeze setting red light went off. the red light only stays off on fast freeze. yours andrew


cristina July 27, 2014 at 11:53 pm

That was a nice blog regarding to the maintenance of our freeze and we have to maintain our all the appliance properly with more care.


andrew paul July 26, 2014 at 8:02 am

i have a zanussi ZFT710FW freezer the red high temp llight comes on ,switched to coolest temp red light stays light only goes out when freezer permantely on fast freeze. yours ANDREW PAUL


ASCHALEW July 24, 2014 at 10:45 pm

when i flageit the power is poupout /shotof


David July 21, 2014 at 6:18 am

I have an upright Beko freezer model TFF673APW. I have only had this freezer 18 months and suddenly it has stopped freezing. I first noticed this when food suddenly started to soften but at the same time the red light at the top of the freezer came on. This should normally only come on as a warning that the door has been left ajar or warm food has been placed into the freezer and it is trying to freeze food. Have turned if off overnight but no joy as it still blows out warm air. Any help would be appreciated.


Jay July 14, 2014 at 5:39 pm

I have a Frigidaire up right freezer, Model numbeFFU21C3AW8. Went out and found the meat in the bottom of the freezer was thawing out. the other shelves were cold. The light on the front was on but I still checked the outlet. This as good. I put my hand on the compressor and it was very hot. I could not hear any sound of a fan or anything.
So I unplugged the freezer for about 20 mins. and I started to hear like a hissing or rushing sound. I am not sure if this model I can hear a fan. I have not heard one before.


angela parrish June 28, 2014 at 1:25 pm

I have a Frigidaire upright freezer model# LFFH21F7HWG and the “door ajar” alarm is on and unable to reset. It’s freezing fine but doesn’t seem to pull a vacuum when you close the door as it did before. The light doesn’t come on when you open the door, the bulb is not blown. Any help would be appreciated.

Thanks, Angela


Pam Vadnais July 14, 2014 at 5:40 pm

I have exactly the same problem. Have you received any help on this issue?


Matt July 25, 2014 at 1:39 pm

I have a bit different model, but same symptoms. Have you found out anything?


asanka jayakody June 26, 2014 at 2:31 am

My Samsung RA18YV refrigerator is not cooloing after d defrosting cycle. Plz help me.


Stephanie June 21, 2014 at 10:58 am

I have a Crosley 23 cu ft upright frost free upright freezer that runs and freezes great for a few weeks then starts freezing up in the back wall. I have made sure to not put food in the back or close to the sides so the air will circulate thoroughly but it still does freezes up every few weeks.. I have lost food soo many times. What could be wrong?


Barbara Gistorb June 16, 2014 at 5:43 pm

Hi I have ge upright frost free freezer and its not freezing. It’s running but food is soft. Put Freon in but not freezing. Turned up to coldest setting. Still not working. Anything I can check before buying another.


mickey June 16, 2014 at 5:53 am

we have a whirlpool chest freezer and I notice on the right size of the freezer there is a little bit of water coming out of bottom the freezer.the freezer is full I put some ice cream in the other day and notice it was a little soft there is some ice on the side of freezer but not real thick ice


JENNY June 15, 2014 at 2:44 am

My Beko frost free freezer tzda 524f – The temperature is dropping, the red indicator light is flashing, and the compressor is hot. I can hear the fan, there is no dust or ice, the coils are clean, nothing noisy – I did notice a oily residue at the end of the spongy insulation covering a thin copper pipe/wire that is located at the top back of the freezer leading in to the compressor.


Steve June 14, 2014 at 12:12 pm

My freezer is giving off a bad smell. It is a strong chemical odor that has a burnt smell. It seems reasonable to assume that it could be a burnt bearing but I am not sure how to verify this. The freezer is full of food so I want to be careful with it and not lose service altogether. There is no smoke or fluids coming form the unit and it seems to be cooling normally.


JENNY June 14, 2014 at 3:52 am



Patti G May 26, 2014 at 11:54 am

Upright frigidaire freezer freezes just fine but runs constantly? Any suggestions? I do not know the temperature inside freezer just know foods are frozen


rAY cOLGIN June 21, 2014 at 7:52 pm

we have a 21 ft frigidaire mdl LFHF7HWJ (auto defrost)… same problem…runs almost constantly. I have the temp set at 0 degrees on the outside indicator .I placed a thermo inside and indicates -10 . freezer will freeze well enough Often I get agrivated at the near constant running ; and will open/close the door FIRMLY ann will cease running for a few minutes.
This is the second one…. Exchanged the first one due to the same identical problem ! This’n is going BACK !!!!
My sister has the same freezer…operates one would expect.


Carla May 22, 2014 at 6:57 am

I defrosted my freezer two days ago and it has so much ice now, I can’t get in and get to the food. It is 2 to 3 inches thick. What would cause it to freeze this fast. It was completely ice-free two days ago.


Helen May 12, 2014 at 4:16 pm

I have a frigidaire frost free commercial freezer when our electric shouts off the freezer runs but will not freeze if I shout it off for a couple days it will start freezing and wii work fine until electric shouts off again why does this happen?


Jana Miller May 5, 2014 at 4:04 pm

My Kenmore upright manual defrost freezer, working well and kept in the garage for 12 years, formed frost again on the top shelf one day after I defrosted it. The gaskets are clean and in repair, the door frame is clean, and the seal seems tight on the door. The freezer is level. No sharp objects were ever used on the interior. I live in the upper Midwest and the temperatures are still in the 50s. It was not opened at all while it was cooling again after defrosting. What could have happened? There is no defrost heater.


Jackie May 2, 2014 at 10:47 am

We have a GE upright freezer model FUF 17DPA. It is about 11 years old now. It stopped freezing. The light comes on, the fan runs, but it doesn’t get cold. I left it unplugged, cleaned the inside and door seal. It was unplugged a couple days. I plugged it back in and it still isn’t getting cold at all. Is it worth repairing or do we just bite the bullet and get a new one. This still looks brand new.


Donnie March 26, 2014 at 10:11 pm

Just Started Hearing A Running Water Sound From The Back Of Our HOTPOINT Side By Side Fridge What Is The Problem? THANKS!


john March 22, 2014 at 8:29 pm

freezer alarm light stays on not freezing


chris casto March 19, 2014 at 11:30 am

I have a newer Kenmore household freezer model # 19502 when i pug it in it run maybe 5 seconds and shut’s off any useful info? thanks


Karie Fay March 22, 2014 at 1:16 am

Hi Chris,

It sounds like there is a problem with the compressor. I would first eliminate the cold control by taking the two wires off the thermostat and connecting them. If the freezer runs normally, replace the thermostat.

More likely, it could be a bad overload and relay, possibly even a bad compressor. Do you hear a clicking ever few seconds? That would indicate overload/ relay. This protects the compressor from a heat overload and may need replacement.

Hope this helps,
Karie Fay


zeb koble March 10, 2014 at 8:07 pm

Hi i have been having problems with my freezer lately when i open the door to the freezer the whole thing loses power any idea what it could be.


Hady February 24, 2014 at 5:59 am

my upright freezer temperature is over 50, the compressor is overheated. should I send it to heaven or is there a solution? please help.

Thank you


diane February 14, 2014 at 2:53 pm

Hi kate I have a frigidare side by side and the freezer is not freezing its only 7years old we checked coils and vents everything looks brand new when you take panels off motor is running took everything out its kind of cool but not enough for safe food storage am unemployed so any help thatdoesnt involve money would be grest


Sue February 22, 2014 at 10:19 am

I have a Samsung side by side fridge freezer and we had a power cut last night for approx 6hours now the control panel on the fridge freezer will not light up but there is power going to the appliance because the internal lights are working, is there a way of resetting this? Any suggestions would be greatly appreciated


Lisa Hauser July 16, 2014 at 12:56 pm


This is Lisa, I have a Samsung too and have the same issue need to reset the fridge and freezer, did you ever find how to?
Please reply you can text me at 310-357-0346

Thank you so much!


joe h May 14, 2014 at 5:28 pm

We have the same situation. It is a 7-8 year old Frigidaire side by side. the freezer side not only pushes out coldish air and no longer freezes. were you able to determine what the problem was?


Chris Schroep February 8, 2014 at 10:37 am

I have a Kenmore side by side. Every few months the fan on the inside of my freezer has to be cleared of Ice that builds up. The water appears to be dripping down from the ice maker and freezing until the build up starts to hit the fan. I am unable to detect where the water is coming from. Any advice would be greatly appreciated.


carole kent February 3, 2014 at 7:10 am

i have a tall phillips freezer, non defrosting! had it for a few years now. always worked well until a couple of days ago i went to get something and found that although cold wasnt frozen some things were but not everything so had to throw precious food away!i have completely defrosted last night. all nice and clean now. all unplugged switched it back on again. frost sign is lit also green and centre red it seems to be working but not sure if all these lights should be on. i have set the number at 6. is this correct? now freezer sitting reading my book and hopeing for the best, the freezer is in the garage under the house any info would help. thanks


cesar February 1, 2014 at 7:15 am

Hi : i hAve a chest freezer but i noticed it stop working and my food went bad,the power light still on i cleaned an check parts under noticed that the compressor i normally hot and have a very low vibration but ,nothing else happen. What could be the problem, there is no ice on the coils


kenny January 30, 2014 at 2:03 pm

I have an up right freezer its not cooling properly. I thought that the coil inside was building ICE so i took off the cover to find no ice or frost. so the freezer must be defrosting itself. I unplugged it and when I plugged it back in I notice the compressor running for a few seconds and turning off. I looked under the freezer for dust so I could clean it but there is nothing down there except a compressor and a defrost timer?

I don’t know where to start.



kim January 28, 2014 at 3:10 pm

my freezer is defrosting itself. i completely defrosted it last week as it wasnt working properly and defrosting my food. when i opened it tonight it was defrosting again. its only half full so not over loaded. its not making any unusual noise but the seal doesnt feel like its tight enough when i open it. ive never had any problems with it before. i put the boost on to try and keep everything frozen but not sure if this is working. what could be wrong with it?


kanu January 22, 2014 at 5:55 pm

Hi karie, I could really do with some help!

My upright freezer that I keep in my garage just died sometime last week in the middle of a heatwave. I turned it on and heard the sound of the motor and fan but then it promplty5 turns off after 2-3 seconds. It sounds like something when it short-circuits. Any tips?


Karie Fay January 24, 2014 at 12:55 am

Hi Kanu,

Sorry to hear about your problems. I would like to tell you exactly what is wrong, but I really don’t have enough information to even guess. It could be as simple as your condenser coils are too dirty to your motor going out. I did want to mention that you really shouldn’t keep it in the garage. That in itself will stress the freezer. It has to cool even more when it’s hot and when it’s cold, it likely won’t cool enough.

Try cleaning around the motor and coils and doing a little investigating. I would be more than happy to give it a second look if you can give me more information including the model.

Thanks for writing,
Karie Fay


J January 21, 2014 at 1:26 pm

I have an ancient Hotpoint side-by-side refrigerator. For the past 2 days, the freezer temperature has been about 47 – 50 degrees, and whenever the usual power kicks in, it ends quickly with a rattling sound. Cleaning underneath did not help, this time. Please help! I can’t afford to throw away all my frozen food.



Karie Fay January 24, 2014 at 12:59 am

Hi J,

Oh no! Sounds like you have had issues before and cleaning helped? Is it possible you are missing dust and debris stuck up in around the motor?

I am a little uncertain what you mean by “the usual power kicks in, it ends quickly with a rattling sound.” Will it not run as long as it should?

Those temperatures are definitely not good. However I don’t have enough information. Have you tried looking up Hotpoint information online? You might try calling a service tech and picking their brain as well.

In the meantime, keep the freezer door shut. Fill it with ice if you have any extra room. Feel free to write back if I can help further.

Good luck!
Karie Fay


chad baumer January 16, 2014 at 6:06 pm

Ms. Karie,
I have a general electric upright freezer that recently had the buzzer going off on it.
I noticed the food was soft and so I did a defrost. I plugged it back in after
A couple of days and now it starts and seems to kick on but then
Shuts off and on with the buzzer alarming when it shuts off


trish January 12, 2014 at 11:30 pm

I just purchased a GE sidebyside refrigerator from a individual and it has worked fine until my washer overflowed and ran into kitchen were the refrigerator is, but still worked fine until the morning afte rI woke up and there was water on the floor again but this time coming from the refrigerator everything has unthawed and the refrigerator seems to not be getting cold


Janet Ch January 12, 2014 at 12:05 pm

I’d love some advice on this: When I went to the freezer of my frost-free fridge freezer (4 year old BEKO) yesterday the bread and the ice cream were not frozen as they should be but soft (the meat was okay) The fridge temperature was 0 degrees c and the freezer was only -10. dial was between 3 and 4. I turned up the dial to max but the motor wouldn’t kick in.
I pulled the FF out a bit further from the wall and turned down the temp dial to 2. The motor then kicked in but not for long.
Today I turned the dial to max and the motorimmediately kicked in and the freezer cooled to 18 degrees, so I turned the dial to 4. (The setting it should be at) but the freezer didn’t maintain it’s 18 degrees and went back to 10.

At the moment it’s on max again and the freezer is 18 degrees but I’m not sure if I should leave it on max for 24 hours or turn it down now

A month ago I had my kitchen refitten and moved the fridge freezer into a joiner-built open kitchen unit. Top and 2 sides (no front) The unit leaves about 7cm clearance at the back of the FF (now I’ve pulled it out a bit further)and 3 and a half cms at the sides and top. could the problem be related to this? I don’t have the kitchen very hot — between 16 and 18 degrees.


Bert December 31, 2013 at 11:57 am

My freezer chest sits outside in the garage where the temperature drops below freezing from time to time. We noticed that the ice cream is turning softer than usual without changing the setting. We have added a few warmer contents a few days ago. Could this be due to the outside temperature being too cold?


Karie Fay January 5, 2014 at 12:02 am

Hi Bert,

Oh yes! With outside temperatures being so cold, your freezer isn’t running as much. This is going to raise the temperature in the unit, and you will notice it first in items such as ice cream or cans of juice. I know in the south especially, a lot of people like to keep their freezer in unheated or uncooled areas and it’s just not a good idea. Have you tried checking the internal temperature? Please try to get that freezer in the house. You can always throw a sheet or blanket over it and make it look decorative ;) — Just leave room for ventilation.

Hope that helps,
Karie Fay


Dave Snyder January 7, 2014 at 9:44 pm

In Mobile, AL, we do not expect problems such as this. Last two nights have been in the low to mid teens and I noticed that ice cream in our spare freezer (located in an unheated garage) is soft. It has been like this for two days and is not getting worse. Your explanation makes complete sense but you will be put to the test as temps are going to start rising tomorrow. Oh yes, there is no way we are going to drag that monster inside.

Thanks for the input and Bert, “Thanks for sharing our pain”.


christina December 20, 2013 at 4:06 pm

I was wondering if any one can tell me why my freezer isn’t freezing anything. I had a new motor put in it but it still doesn’t freeze.??


Karie Fay January 5, 2014 at 12:23 am

Hi Christina,

Could youv tell me what kind of freezer it is? That would help, as well as any details such as did it happen suddenly, how cold is it getting, did it make any noises or does it still?

You can try looking at the section above about not cooling properly. However, there can be so many causes. I am curious who put the motor in? What did they say or why did they do it? If it was a professional, I would definitely be checking with them.

It could be a thermostat problem, it could be stuck in defrost, or you may have lost refrigerant. If you can give me more information, I can try to help more.

Good luck,
Karie Fay


Anthony Wheeler December 19, 2013 at 8:08 pm

Two people on this question page had my problem with fridge – top freezer okay and food still frozen hard – BUT lower area is not cooling – milk, butter etc melts or goes bad – any ideas? No-one answered the other two questions about this problem


Karie Fay January 5, 2014 at 12:12 am

Hi Anthony,

Sorry for the delay. While I am not a certified technician, I can try to help.

Your refrigerator/freezer has one system to remove the heat (which is what makes it cold in it) so if the freezer is cooling, you would expect cooling in the fridge as well. Have you taken temperature readings in both the top and bottom? If your freezer is cold enough, then I would suspect that for some reason the air isn’t making it into the fridge. After checking the temperatures, look at the baffle in the fridge that routes the air from the freezer to the fridge.

Sometimes newer fridges have a dual fan system so the air will blow on one side, possibly, and not the other. Try holding the doors open until it kicks on and feel for the air blowing in the fridge. Also check your fridge temperature settings — it is possible the thermostat has went out for the fresh food compartment.

I would also check my fridge door seal. Last, look for ice blocking the air flow vents into the fridge. If you have ice blocking the air, you may have a problem causing it (such as the defrost malfunctioning) but that’s another problem. Try checking these things out — hopefully it will be an easy fix!

Good Luck,
Karie Fay


Allison December 8, 2013 at 1:05 pm

I have a 2 yr old Kenmore energy star upright freezer that we just moved from one house to the other. When I plugged it in there is power running to it – the light comes on etc., but the panel says “OFF”. Any idea for how to restart this type of freezer. Interestingly enough I can’t even find an online manual for this product and Sears does not seem to offer it any more.


Karie Fay January 5, 2014 at 12:18 am

Hi Allison!

To reset the controls to a factory setting, I think you do something like this:

Open the refrigerator door and press the “Home” and “Ultra Ice” button at the same time, holding for five seconds.

Unplug the refrigerator.

Wait a minute, then plug it back in.

That’s my understanding, anyway. However, I am concerned about you not having an owner’s manual. You should be able to find a free copy online. If you give me the model number and specifics I can probably find it too.

Hope that helps!
Karie Fay


Joyce December 3, 2013 at 6:45 pm

I have an upright Frigidaire freezer. It is running but the temperature only gets to 41 degrees. I have it all the way up to the coldest setting. What could be the problem?


Karie Fay December 19, 2013 at 12:28 am

Hi Joyce,

Ouch! That’s a danger zone temperature for foods in the freezer. They will spoil much more quickly! Please be aware of this problem.

Of course I am not a refrigerator repair technician, just a hands-on kind of gal. But it appears to me that the most common problem is a loss of refrigerant or possibly a thermostat problem.

The first thing I would do is clean the unit thoroughly. Probably at the rear is the opening for the motor and condenser. Make sure it’s not packed full of dirt and dust. I would also check my door seal using the dollar bill test. It should close on a dollar bill and retain it when you try to gently tug it free (not hard enough to rip it).

Question – do you see frost buildup inside the freezer? That’s a sure sign that there’s frost buildup on your evaporator coils. Inside your freezer is a removable cover. Underneath are evaporator coils. If all else fails, take a look at those and see if there is a light but even layer of frost on the entire surface of the coils. If only part of it is frosted, I would suspect a leak. If it’s overly frosted, I would expect a defrost problem. A defrost problem is a little more complicated as it could be one of several parts, although often the defrost timer. If you have a leak, you need it refilled of course after repairing the leak.

You might try contacting Frigidaire and picking their brain on the situation as well. Or contact a local repair technician and see what they advise. You may need their help for some of the repairs anyway.

Hope that helps!
Karie Fay


nancy November 21, 2013 at 5:42 pm

my new 11/5/11 Kenmore side by side has quit making ice and the freezer is defrosting the food..any ideas on what to look at? the warranty ran our 15 days ago!


chad November 11, 2013 at 9:38 am

I am having the same problem as margaret. The freezer will be fine for a couple days and then everything will start to thaw out. We unplug it for a little bit and plug it back in and it will run great for a couple more days and then the same problem will accure. Any ideas?


Karie Fay December 19, 2013 at 12:02 am

Hi Chad,

As I mentioned to Margaret, there can be a few things causing the problem. It could be as bad as a control board or overheating compressor to as simple as the thermostat or it getting stuck in the defrost cycle.

I am going to guess it’s probably one of the simple causes. Check the temperature with a thermometer and do the temperature test I described — turn the setting down low (warmer) and allow it to acclimate a couple hours. Then turn the setting up (cooler) and listen for the thermostat to click.

Whether you need to replace the thermostat or the defrost timer, you will find it isn’t a terribly difficult task. You may even find a video online that will show you precisely how to do it.

Hope that helps!
Karie Fay


Karen November 10, 2013 at 5:58 pm

Hi – I have a GE cafe french door fridge. I thought I was hearing the evaporator fan starting to make noise, so I called a tech to come change it. He did, and also checked behind the fridge to ensure the compressor was ok (it was). Anyhow, after he left the fridge started to make a loud rattle noise….he came back, checked the evaporator fan again and it seemed fine (of course didnt make the noise when he was here). What could this be?? It seems to only come on a few times a day and usually for about an hour at a time….what part of the fridge runs for about an hour? Could it be the water line hitting something? Could it be the evaporator fan (doesnt make sense though since it runs for about an hour a day when it rattles). Please help!!! This rattle is driving me batty!!!!


Karie Fay December 18, 2013 at 11:56 pm

Hi Karen,

Great question. And the simple answer is, I can’t know for certain. And it sounds like the service tech is somewhat stumped as well.

Having said that, I would look at the motor, the condenser, they may rattle with age. (How old is your freezer?) It could also be a line inside. I would suggest you start observing it. When does it rattle? Is there a pattern – ie. every so many hours precisely? What else — if anything — rattles at the same time? Things like this will give you, or a tech, a lot of clues to what it could be.

I would also ask the tech to make good on the service call and fix the problem. If all else fails, tape the sound and play it for him along with the details you observe. This can make the fix a quick, easy thing.

Let me know if I can help more. Good luck!
Karie Fay


Madata Budodi November 10, 2013 at 7:22 am

Hi,my refridgerator is not cooling properly,the compressor works after 2 minutes it stops,the required current of the fridge is 0.9A,i checked with a clamp meter it reads 2.8Amps,i think it is why the compressor starts and stop,please advise what to do, in order to keep it running like before.


alex November 1, 2013 at 10:56 am

Have a hotpoint upright freezer. The alarm keeps going off every couple of hours.
I can hear the motor running and then stopping and restarting again! Any ideas.


Margaret October 31, 2013 at 2:09 pm

Hi, hope you can help me figure out whats wrong with our Frigidaire Upright Freezer. Over the past couple of weeks, our freezer stops cooling and we can unplug it from the wall, wait a few minutes, replug it in and it will start working again. Do you have any idea why this would happen or what part needs to be repaired? Thanks in advance for your help.



Karie Fay December 18, 2013 at 11:32 pm

Hi Margaret,

Oh no! Are you still having problems with your freezer? There’s a few things that can cause what you are experiencing. The most likely possibilities are the compressor overheating, a bad thermostat, or a defrost problem. Specifically, it could be getting stuck in defrost.

Here’s an easy way to eliminate the thermostat: Turn your temperature setting control down low — a lower number or letter than currently shown. Wait a couple hours for the temperature to adjust. Now turn the temperature control all the way up. The compressor should immediately start. IF it doesn’t start, listen to see if the thermostat clicks. If it doesn’t, it may be faulty. If the thermostat does click, your freezer is probably stuck in defrost.

In that case, you need to have the defrost timer replaced. It’s a very inexpensive part — dinner for two costs more at many places. Replacing it isn’t that difficult (Unplug the Freezer First!) as it “plugs in” to the wiring in place of the old with simple connectors. The hardest part may be finding where it’s at. Consult a professional if you’re uncertain or if this isn’t the solution.

Good luck!
Karie Fay


Enji October 29, 2013 at 2:20 pm

Just today i bought Danby chest freezer. But its too loud. Is it normal?


Karie Fay December 18, 2013 at 11:18 pm

Hi Enji!

Is your chest freezer still loud? I wish you could have given me more details about the sound it makes and the sound level. Also, did you buy it new or used?

Here’s my thinking: If it’s a brand new freezer, I am more inclined to trust it. A used freezer, on the other hand, I wonder why did they sell it? Could the sound be a clue?

I would test the freezer temperature with a thermometer. Does it cool properly?

I would try to see where the sound seems to come from. Is it from the motor area? Is it an alarming sound, or just a loud hum? Get back to me on that and I might be able to help. Also, is it only at certain times or continuous?

I hope this helps,
Karie Fay


Tom October 27, 2013 at 5:33 pm

I have upright Kenmore freezer. The freezer is not freezing the content. The freezer compressor is not making any noise. The power outlet works and the interior light of the freezer lights up. What could be wrong with freezer?


john October 25, 2013 at 7:33 am

ice forming around compresser lines. can i melt it off? why is this happening?


Karie Fay October 30, 2013 at 11:14 pm

Hi John,

Good question. I wouldn’t be afraid a bit to get that ice off the lines. A hairdryer would do it, or hot water — as will unplugging your unit and letting it slowly melt.

As for why it is happening. I would suggest first looking at your coils and the entire rear of your freezer. If there’s a lot of dust and dirt, try cleaning it. Sometimes that’s all it takes to fix such a problem.

It’s also possible that you have too much refrigerant in your lines. Did you have any work done on it recently, and they added freon?

I also wonder how the freezer is working itself. If temperatures seem fine, I would probably first melt the ice and clean the coils and such. Another thing you can do is insulate the condensor lines — if they aren’t exposed to air, they won’t ice up.

If none of these work, it might be a sensor or possibly the fan not working. These are more complex repairs, and I would investigate the simple things first.

Hope this helps!
Karie Fay


Mary Miller October 25, 2013 at 7:10 am

I have a Frigidaire upright freezer with temp controls on the door. The other day when we opened the door, the light inside the freezer kept blinking. I unplugged the freezer and took light out then put light back in and plugged freezer back in. The light continues to blink. Occasionally the light does not blink. Also when I open to door if the freezer is running it will automatically turn off. When I shut the door the temp guage on the door goes to 0 and stays there until i reset the temp. Any thoughts on why light is blinking and why temp doesn’t stay at at least 4. Freezer seems to be working. Nothing has thawed out but the blinking light inside the freezer worries me. I know something is not right.


Neila Broussard June 24, 2014 at 12:21 pm

I am having the same problem with my frigidaire upright freezer


Myra October 15, 2013 at 6:20 am


The freezer in my refridgerator is working properly, however I noticed the actual fridge itself is not cold and feels like room temperature. My fridge is a Hisene and is shy of a year old.

Any recommendations before we call a professional to the house would be appreciated.

Thank you!


Dhs October 5, 2013 at 6:31 pm

My Old GE make Freezer working properly but in lower parts that is fridge is not cooling


Jill Wyatt October 4, 2013 at 4:47 am

What is the matter with my deep freezer when water is gathering on the out side of it.?


Karie Fay October 21, 2013 at 2:39 am

Hi Jill,

I wonder how old your freezer is, who made it, and where you have it located? There’s several common causes to a problem such as yours. Sometimes it’s because the door gasket is leaking. As the cold air hits the warm outside, it creates condensation like that sweating glass of ice cold tea.

If the freezer is poorly insulated, it can cause the same thing. Even very high room humidity could cause it. If so, there might be a switch called “Energy Saver” inside the compartment. If there is, switch it off.

Also, do you hold the door open for long periods of time? Do you open it frequently? Do you hot warm items inside it? How you use your freezer can also affect moisture buildup.

Hope the information helps,
Karie Fay


tee October 3, 2013 at 6:39 pm

hi there i have a simpson fridge freezer, everything works well, sometimes it turns off for 30 min then turns back on again, is this a major problem or shoyld i just buy another one…cheers


Karie Fay October 21, 2013 at 2:18 am

Hi Tee,

Without being there looking at your refrigerator, it’s impossible for me to say. What setting do you have it on? Have you placed a thermometer inside and verified it’s reaching the proper temperatures? I tend to believe that if everything is working properly (ie. it’s freezing well, no strange sounds, odors or appearances, etc.) then leave it alone. There can be so much variation in how long the run cycle is depending on your settings, contents, fridge model, age, etc.

Hope this helps,
Karie Fay


Nancy October 3, 2013 at 9:08 am

My Kenmore upright freezer door was left ajar all night. I have unplugged it. When I try to retart it the alarm goes off. The fans still run when I attempt to turn it on.


A.B October 2, 2013 at 7:47 pm

Have a kelvinator Chest Freezer. Got For free from a friend so if its dead, not that big of a deal, but would like to save it if possible

Moved around the middle of August, was working fine before the move, now its not cooling, and when in a different room, you can hear it click on, every few moments.

Is it able to be fixed? Fiances Father works for a plumbing, heating, hvac place,he could help if its fixable.



Shaina September 30, 2013 at 6:23 am

I have a chest freezer that gets cold, freezes, runs and all that good stuff. I have to check I on a daily haeis though because it will turn off. When it does, I have to turn the knob on the front to off and then back on and it kicks right back on. Sometimes its a day… sometimes a week. The light stays on though its not freezing. Is it just that switch? Thanks in advance for any help. Signed, frustrated.


Jeff September 29, 2013 at 9:28 am

Recently our 2-year old 7.0 cu. ft GE chest fre?ezer stopped freezing. It’s not too full. It hasn’t been open for long periods of time. The flooring in the garage is level. There has been ample space for air flow. However, the compressor has been warm/hot. My wife and I decided reluctantly to replace it. While moving it to take one last look underneath I tipped it forward about 30 ° and the compressor began to run again. When I lowered it. The compressor shut off. I’ve got it tipped forward so that it will run. What should I do?



amir September 27, 2013 at 11:36 am

hi ! Karie Fay how r u I have question about fixing refrigerant


Ahmed Menaidy September 25, 2013 at 1:25 pm

Hi, I’ve got a new Toshiba fridge/freezer and its only 2 weeks old. All the ice melted in the freezer today and thought that maybe the evaporator coils were frozen over, so unplugged it for about half and hour and plugged it back in but no luck. Can feel cool air coming from the vents, but doesnt feel cool enough to freeze. Is there anything I can do at this stage or would I have to call the Toshiba service center for an inspection of the unit? Thanks.


mary September 25, 2013 at 10:46 am

i have Frigidaire fridge which is old, runs very well, i noticed the top freezer is not functioning well, temperature is 30, not freezing the food well,it drips water from the bottom of the door freezer, please can you help
thank you


mary September 25, 2013 at 12:06 pm

what you mean moderation, thank you


Dustin September 24, 2013 at 10:22 am

I have a 10 + year old crosley fridge/freezer. It stopped cooling last night/early this morning, so I opened the back and wiggled wires and tapped on the relay with no luck. I went back after looking for one on craigslist and unplugged it to check some more stuff and realized the condenser fan was turning, so I plugged it back in and it is working for now quiet as can be. It hasn’t had time to catch up yet so i don’t know if it will cycle properly or not yet. The food in the freezer is all thawed so it wasn’t just a defrost cycle.


tony September 20, 2013 at 11:01 pm

Hi Our fridge/freezer leaked water all over the floor. There is power going to the unit. Both sides. It feels coolish inside but the frozen food has thawed. Can not hear any humming noise. Lights work. Temp is 3 for freezer & 38 for fridge. We have taken off the bottom grid & vacuumed inside. What do you think the cause of this malfunction maybe?
Thank you


Carol September 15, 2013 at 10:24 pm

I have an old Hitachi small freezer. Everything works fine, no strange noise, leaks or other problems. It is just not getting very cold any more. Does the coolant run out or need recharging? Is that an option or do I have to replace the freezer?


sharla September 15, 2013 at 11:41 am

I purchased a GE chest freezer. we got it home and the peopple we purchased it from say it works compressor and all. It is still in the back of my husbands truck, is plugged in by a three prong extension cord. Is there anything that anyone knows that could keep it from working? does it need to be level? our drive way is slanted….help…I dont want to have spent this money for no reason.


Karie Fay September 20, 2013 at 2:08 pm

Hi Sharla,

Have you resolved the problem yet? If you haven’t, I would definitely take it back to them pronto. In the future, have them plug it in to show you — maybe take an extension cord with you so that they can never say they can’t reach a plug in..

There are many things that can keep the freezer from running or seeming to run, anyway. It’s difficult for me to say what exactly the problem is. I wouldn’t worry about the slant — I am more inclined to say a compressor, or even a thermostat.

When you say it won’t run — does it do nothing at all? Is there a hum or any other sound? Is there a light, and does it come on?

If you can find the thermostat, sometimes a light tap will make it come on if it needs replacement. I would try that as well.

Hope this helps,
Karie Fay


Chris September 14, 2013 at 3:30 pm

I have an Americana, 2005, top freezer model refrigerator. I would like to confirm that the unit as a whole does not work as efficiently if the freezer vents are blocked. I was, a long time ago, told that it is very important to keep the vents in the freezer clear and to not pack items up against it, yes?


Karie Fay September 20, 2013 at 2:16 pm


You are correct. When the vents are blocked, not only does the unit work harder (no matter whether a refrigerator/freezer combo or a freezer alone) in an attempt to cool it, but your food isn’t going to be as cold. How could it? It’s not getting enough cold air.

It doesn’t take a LOT of space — just make sure there is room for it to come out, and air spaces that allow the air to circulate too. What I do, when my freezer is stuffed, I hold my hand at the front and see if I can feel air blowing when the compressor starts a cooling cycle.

If you would like to check out other energy efficiency tips to save you money (and sometimes appliance wear and tear) in your home, check out our energy efficiency series. Just click my name above and to the right and you can find a list of my hopefully helpful articles.

Hope this helps,
Karie Fay


tim September 8, 2013 at 3:09 pm

my outer condensers fan is not running when when my freezer is blowing air. Is this a proper functional running cycle


Karie Fay September 21, 2013 at 3:30 am

Hi Tim,

The condenser fan behind your refrigerator blows room air across the coils and condenser motor in order to cool them. The only way that cold air is “made” (actually, how the heat is removed to make the air cold) is to circulate the refrigerant and it all heats up quickly. Without a condenser fan running, the motors would overheat and the freezer/refrigerator would warm. So, if your condenser fan doesn’t run during the cooling cycle while the freezer is blowing air, it isn’t working properly.

What is the temperature inside your unit? If it isn’t below 10 in your freezer, you know you have a problem right there. Fortunately, a new condenser fan motor is maybe 60 dollars and isn’t difficult to replace. Popular Mechanics has an article on Replacing a Condenser Fan Motor if you need a little guidance. Just look online.

Hope that helps!
Karie Fay


nancy macneil September 4, 2013 at 11:31 am

I have a fridge/freezer, side by side. The door of the freezer is icy cold on the outside and when I open the door, it drips rusty water. The door also gets covered in condensation.
Can you help?


Karie Fay September 21, 2013 at 3:40 am

Hi Nancy,

Sorry to hear about your problem. Have you tried the dollar bill test?

Open your freezer door and insert a dollar bill so that when you close the door, it sticks out just enough to grasp. See if you can pull it out easily. If so, it confirms what I suspect — your freezer door isn’t sealing properly.

Check the freezer for level. If you don’t have a carpenter’s level, you can actually use a pan of water or something similar, like a large bowl. Look to see if the water is about even across it or if it slants. If it’s unlevel, leveling your freezer/refrigerator might solve the problem.

If it is level, inspect your seal for anything that might cause a leak. It doesn’t take much for cool air to slip out! Dirt, dried food, a cracked section, such things may be your problem.

My thinking is this: A door that’s icy cold on the outside has to be getting the cold air from inside the freezer, correct? The most logical explanation is a leak from the seal. Dripping rusty water sounds like water is condensing inside the unit. When the cold air hits the hot, moisture forms. This comes out as water dripping out the door and as condensation on the warmer door surface.

It’s normal to have some condensation/ moisture vapor forming in your unit. Your frost free freezer melts it and it drains from the unit — normally — out the bottom. I would suggest you not only check your seal and troubleshoot that, but also check your drain line if you can. The only mystery to me is why the water appears rusty…. is the metal around the door rusted?

Hope this helps you,
Karie Fay


Lynn August 22, 2013 at 5:40 pm

My upright freezer (frost-free) is very loud lately, off and on, not constantly. Then, this morning I noticed frost all around the top of the freezer and on the items on the top shelf. Is this a repairman issue, or is it something I can fix myself?


Don August 21, 2013 at 8:39 am

Ours is about 8 months old. Sounds like wind is blowing hard when you open the door. Any ideas what this is? Only about 10 months old.


Karie Fay September 21, 2013 at 3:01 am

Hi Don,

That sounds odd. My first question is does it still cool properly? Try putting a thermometer inside and wait 20 to 30 minutes and see if it’s at a good temperature. If it is, I would not be as concerned…. I would definitely check out the problem however.

You never mentioned who makes it. From what I understand, it could be the control board. A bad control board may cause your evaporator fan to act erratically. A whooshing, windy sound leads me to suspect the evaporator fan. GE is especially notorious for the control board problem. It could also be a bearing on the fan motor.

If it was me, I would try knocking on the unit wall over top the fan and see what that does. The good news is, replacing a fan isn’t costly in comparison to some other repairs. But you need to narrow down the cause.

Hope this helps,
Karie Fay


Laura August 7, 2013 at 2:02 pm

My beko fridge/freezer ( 4 years old ) started leaking water big puddles on the floor so I defrosted it, a few days later it started leaking again , and freezer contents started going soft :( also the fridge is not even cold anymore and it’s on full whack (5) yesterday 6th August it started making loud whirling noises now and again, today 7th August it’s making clicking noises and poping noises. Ive heard on here it could be a blocked drainage tube? Or a lot of dust on the fan, either way I shall check them out tommorrow and let you know how I get on….


Jack Mast August 5, 2013 at 9:26 am

We have a newer Whirlpool Refrigerator with Freezer at the bottom, the freezer builds up ice and at times a little water will be on the floor. Has aneone had this type of problem.??


bill August 16, 2013 at 2:41 pm

yes,mine started that about 18 mo. old,,pulled cover panel off freezer coils,let it defrost, and found debris in the drainage hose,,,cleard it out and no more water on floor or ice in bottom of freezer,,,,was a bit of a pain but with enough time and care it can be done


Jean hall August 4, 2013 at 3:37 am

Our very old upright freezer makes. Squeaking noise when on. I have tried oil on one fan but will try to see if there is another fan requiring same treatment. Food is all cold

Thank you J Hall


Karie Fay August 9, 2013 at 1:21 am

Hi Jean,

My first thought would be a fan as well. Maybe the compressor — but you say it’s cold so I wouldn’t think there’s anything wrong with it. Does the freezer feel extremely hot anywhere? If it works, that’s something anyway.

Good luck!
Karie Fay


bri July 27, 2013 at 9:16 am

oh it has ice & water dispenser in front also


bri July 27, 2013 at 9:14 am

I have fridge freezer side by side doors. my freezer is up all the way but still wont freeze. the food gets cold enough to stay good but the main problem is the ice it makes the ice then ice melts together in big clump, help!? its good enough where ice cteam doesnt met but wont get hard either, if that helps.


M fairfax July 25, 2013 at 5:04 pm

Hi iv had my fridge freezer for just over a year, yesterday I noticed that my ice cream was soft, then noticed a clicking sound every ten minutes or so, the fridge doesn’t seem to be cold, the freezer seems to be defrosting, the fan worked constantly until I switched off at the mains and left for a few hours, returned back to it switched it on to find the fan not working at all and the other parts came on clicked then turned back off, :( help!!


Karie Fay August 9, 2013 at 1:19 am

Hi M,

When you say the other parts came on the went back off, which parts do you mean? Does the light work? Does the compressor kick on? My inclination is that your compressor went out — or possibly the start relay on the side of the compressor. Without the compressor system, things will not be cold since the refrigerant can’t flow past it. I would suggest consulting a professional repairman.

Hope that helps,
Karie Fay


mike gaddis July 18, 2013 at 10:32 am

Was given an small upright freezer made by MAGIC CHEF. I was told when plugged in it stopped after 30 min. Would not come back on. What could cause this and how do you fix it. Thanks


Karie Fay July 25, 2013 at 9:27 pm


I am hazarding a guess and saying it sounds to me like a bad control board. Essentially, the control board is the “brains” of many appliances. If it goes out, ‘aint nothing gonna happen.’ From what I understand, it’s a fairly costly part. I suggest pricing it carefully before determining it the freezer is worth it.

Hope that helps,
Karie Fay


Bill July 18, 2013 at 8:00 am

Old upright frzr will turn off when set temp. is reached, but sometimes will not restart. Will start if I jostle it by rocking back and forth. Thermostat bad?


Karie Fay July 25, 2013 at 9:32 pm

Hi Bill,

I really can’t be sure what’s going on. It does sound like you have a short in something, and I am concerned about the potential for a fire hazard. I would really suggest calling a professional repairman and at the least pick their mind — they might know exactly what it is. However, depending on the age, it might be cheaper to replace it than to have a repairman make a house call.

Hope that helps,
Karie Fay


ken July 12, 2013 at 2:15 pm

if fridge or freezer control setting does not turn of appliance then good chance thermostat has malfunctioned and needs to be replaced a click when turned off same as a light switch should be felt when turning control setting to off or zero


s chatterjee July 6, 2013 at 4:20 am

I have a LG 190 liter is only 2 months old. some time it makes water dripping sound after closing the door and after the sound for few seconds the door gets locked like a vacuum. wanna know whether it is a troubling symptom and if yes what is the solution?


Karie Fay July 25, 2013 at 9:43 pm

Hi S,

Please tell me more about your refrigerator. Do you have an automatic ice maker? I am wondering if the water sounds are coming from the water flowing into your refrigerator. It might be completely natural. Have you checked your owner’s manual?

As for the vacuum feel of the door — for the first few seconds after a freezer or refrigerator door closes, it’s normal for there to be a vacuum. If you are still concerned, please feel free to write back with more information.

Hope that helps,
Karie Fay


rod July 3, 2013 at 7:12 pm

17 year old chest freezer operates great but lid is heavy and can hear ice when lifting lid. Is this ice a repairable problem? Plan to defrost tomorrow. Will moisture in lid be a problem when i recool and refill with food?


Bernice Chapman July 3, 2013 at 8:15 am

I have a real old, old chest freezer. I had to clean it out and had it unplugged for three weeks. I plugged it in and the inside is freezing just fine. The outside of the chest is real hot on all four sides. It is not an automatic defrost. What should I do?


Victoria Smith June 28, 2013 at 7:39 am

I have a GE upright that the freezer doesn’t stay down to 0 (where I place the settings) The fridge side does an excellent job of keeping at temperature with no issues at all, but the freezer will get up to 20 degrees then will go down a bit. Also when winter hit, it went back down to 0.

What could it be the problem?


Tim Thompson July 19, 2013 at 10:21 am

i have same problem-frig stays at 36 and freezer wont go below 15


Dion June 27, 2013 at 12:17 am

The upright freezer door was left open and it tripped the power fuss which was when it was realised, it runs for two seconds then trips again,


Dion June 27, 2013 at 12:18 am

Is this because it has been overworked trying to freeze? And needs time to cool the motor down


ken July 12, 2013 at 2:07 pm

the motor could be shot …. earth leakage


Amanda June 24, 2013 at 7:39 am

Hi, we lost power last year and our upright freezer stopped working. I just plugged it and the lights eork but it isn’t getting cold. Help its only a few years old!


ken July 12, 2013 at 2:08 pm

is it frost free … there could be a defrost timer at rear 8 hour


Ellsie Schoelkoph June 18, 2013 at 5:57 pm

I have a Frigidaire upright freezer, only 2 -1/2 years old and I have noticed the last couple months that there is no frost on the three upper coils (not a self-defrosting) Everything is staying frozen real well but wouod just like to know what could be causing this. Thanks you in advance for your help.


Alex June 17, 2013 at 1:09 am

I own a proline PFZ115WA freezer which is less that 3 years old. It is kept in the utility room. I noticed it had turned off (spoiling the contents) and cleaned it out, tried to swith it on and it seems to start for 2-3 seconds then turns off again. I’ve proved the power and fuse. Any suggestions.


Jody Nolan June 18, 2013 at 9:58 pm

I recently had the same problem and found that the freezer was plugged into an outlet that is connected to a GFI in the master bathroom upstairs and if you had that running and plugged anything else in it would trip. The electrician that came out said the breakers in my house were only designed to carry something like 15 amps and the freezer drew 13 so even something simple like a toaster would cause it to power off. My house is from 1987 so older breaker box and apparently lower limits. Guess when it was built everyone didn’t have computers and home theaters.


Roxy June 7, 2013 at 9:50 am

Hello, I have a Kenmore fridge and the freezer cools too much. It causes freezer burn to everything I place in there. It also has an ice maker and the ice tends to clump together from how cold it gets. I’ve turned the control knob all the way down which didn’t help. Any ideas what the issue could be?



Vera Gardner May 25, 2013 at 7:11 pm

My upright freezer is tripping the circuit breaker every time we increase the temperature from zero.


R Hudson May 21, 2013 at 4:41 pm

I have an older upright freezer that was working last november. My friend owned it but passed awa so we stored it unplugged in my garage, which is unheated. Last week I plugged it in and you hear it kick in and at first it froze a cup of water I placed in it then a few hours later when i went out to check it had unthawed. Did I damage it by leavin it in the cold unplugged?


Marky May 14, 2013 at 8:51 pm

G’day last nite my fridge freezer and my bar freezer both stopped freezing we didn’t lose power at all and when we unplugged and plugged back in today they both started working fine again very weird wondering If there’s any explanations
Cheers marky


chris May 5, 2013 at 9:29 pm

Hello…hopefully you can help me….my freezer is fine…it runs at whatever temp I set it to. However, once I open it for even a couple seconds… the temp rises from 0 to 9…sometimes 0 to 19… then after 7 or so hours, it goes back to normal. Any ideas? Thanks in advance for your help


dec April 13, 2013 at 10:57 am

CHEST FREEZER WORKS ON BOOST BUT NOT NORMAL MODE can anyone tell me what would cause this,it just stopped freezing out of no where dec


Karie Fay May 4, 2013 at 9:08 pm

Hi Dec,

Thanks for the question. Are you in Australia or the UK? The reason I ask is I am not familiar with the SuperFreeze system. It appears that brands sold in Australia and the UK use this to rapidly freeze the contents. Am I correct?

If so, then I believe you will find you have a problem with the freezer’s thermostat. In boost mode, the freezer bypasses the thermostat, allowing it to cool properly. In normal mode, the thermostat doesn’t realize it needs to cool. Make sense?

I hope that helps,
Karie Fay


Susan April 3, 2013 at 6:57 pm

My freezer which is located above refrigerator. Pretty standard. There is a hook up for an ice maker but, don’t have one. When I opened the freezer I hear what sounds like a hot match dipped in water and this sound moves all around the walls of the freezer. I’ve noticed this twice in the past month but I don’t hear it each and every time. Just now checked again and the sound is no longer there. Seems to be working just fine and it’s not overfilled. Please advise.

Thank you in advance


m bryan November 25, 2012 at 8:26 am

Thanks for this info. Best (and easiest to understand) I have read. Upright Freezer has thawed foods in top of door storage only. Strange.


Karie Fay January 16, 2013 at 1:31 am

Hi M Bryan,

Have you found a solution to your problem yet? If not, is your upright freezer a manual or auto defrost? Here’s things I would check:

Check your seal around the door. Insert a dollar between the door and frame and shut the door. Can you pull it loose easily? The gasket may need replaced, or even the bushings holding the door in place.

Is there ice built up on the inside of your freezer? What’s the temperature reading? Put a thermometer inside — an upright freezer should register -10 degrees Fahrenheit.

Does the fan seem to be running? Monitor it to check. A lack of air circulation is a problem.

What I am thinking is this — heat rises. If the fan isn’t working well (a problem particularly if the freezer needs defrosting) the cold air will naturally be at the bottom, the warm at top. Same if the seal is bad or the door isn’t shutting well. The warmest area will be at top. And if something is wrong with the defrost cycle itself on an auto defrost model, the same problem occurs. The air can’t circulate.

After checking these things, if you still can’t find a solution, try calling a repairman. You may find one who, if you tell them the make/model, will tell you the likely problem.

Hope that helps!
Karie Fay


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