Should You Use the Seller’s Agent?

by on March 26, 2014Shannon O'Brien

Just as you wouldn’t dream of using your spouse’s attorney in your divorce proceedings, you should not use the seller’s real estate agent when you purchase a home.

Sure, buying a home isn’t quite the adversarial process that a divorce is, but real estate agents, like divorce lawyers, are trained to be committed to the interests of only one party in a negotiation. They have certain ethical principles they must abide by that, most of the time, preclude them from representing both parties. It is a clear conflict of interest.

Still, the National Association of Realtors® estimates that perhaps 40 percent of residential deals are being handled by a single agent. So, why do some homebuyers use the seller’s agent, and what are the ramifications?

Dual Agency

Dual agency is common, but is it a good idea for homebuyers to use the seller's real estate agent?An agent is someone who represents another – the principal – in a transaction with a third party. The relationship between agent and principal is known as “agency.” The agency relationship can then be further classified as a single agency, where the agent represents only one party to the transaction, and dual agency, wherein the agent represents both parties.

The agency relationship brings with it certain fiduciary duties that the agent owes the client. In a dual agency situation, these duties are naturally limited. For instance, an agent representing the seller must do everything in her power to gain an advantage for the seller in the negotiations. A buyer’s agent must do everything to gain an advantage for the buyer. Thus, when an agent represents both parties, this particular duty is compromised – it presents a conflict of interest.

Although dual agency is legal in many states, it isn’t wise for the buyer to become involved in a relationship where the agent’s primary duty is to the opposing party.

A Better Deal 

It’s a well-known fact in the real estate industry that the party that benefits the most from dual agency is the listing agent. Instead of having to split his commission with another agent, he gets to keep the whole thing, a practice known as the “double end.”

Many buyers feel that if they don’t bring an agent into the transaction, they’ll get a better deal. After all, the listing agent is making twice what he normally would. Think about this: If you were the listing agent would you give up that extra money? It just doesn’t happen that often, so no, you won’t get a better deal if you use the seller’s agent.

In fact, you may just end up paying more, according to studies conducted by Longwood University’s Bennie Waller. The researcher and real estate professor tells’s Michael Estrin that if the single-agent deal closes within 30 days of the home being listed, it brings in 10 to 18 percent more money. That’s money out of the deal-seeking buyer’s pocket. If it closes later than that, the buyer may save 5 to 6 percent.

It’s Free 

Since the seller pays the real estate commission, the buyer’s agent’s services come at no cost to the buyer. That alone makes it a no-brainer when it comes time to decide whether or not to use your own agent.

For the whopping price of zero dollars, your buyer’s agent is bound by law to provide you with the following fiduciary duties:

  • Loyalty.
  • Obedience.
  • Disclosure.
  • Confidentiality.
  • Reasonable Care and Diligence.
  • Accounting.

These are all protections that may be available to you only on a limited basis in a dual agency situation.

With your own agent you won’t have to worry about whether the listing agent will divulge to the seller information you don’t want known, such as if you are willing to go higher in price. The agent may not divulge this information directly, but it could happen through “advice to the seller regarding counter-offers,” warns John O’Brien, a Chicago attorney, at MSN Money.

A buyer’s agent will also advise you if the list price is reasonable – based on recent sales data – help you present an attractive offer to purchase, and negotiate counter offers.

The New Home Purchase

Homebuyers seeking a newly constructed home often fall prey to the dual agency trap. When they arrive at the community to view the models, they are greeted by a nice real estate agent. There may be pressure to use this agent if you don’t have one of your own.

This isn’t to say that the agent will necessarily pressure you, but you may feel pressured to use the builder’s agent for the sake of convenience. Remember, however, that this agent represents the builder, and her sole job is to get the highest and best price for the new homes.

If you’re uncertain if the agent you are calling is the listing agent for a home, ask. If you haven’t yet chosen an agent and don’t want to get into a dual agency situation, choose an agent from another brokerage.

Many agents don’t see a conflict of interest in handling both sides of a transaction, others would never dream of doing it. This doesn’t make one agent better than the other; it merely highlights two different approaches real estate agents take in their business practices.

{ 1 comment… read it below or add one }

Myrna hinkle November 26, 2014 at 9:24 am

I am the buyer. I signed form for duel agent agreement. A few days later I decided to switch selection of the home from one location to another in the same community. Same builder. This home was a better fit for me. I re signed papers but this time I noticed a form I did not recal signing previously. The dual agent is asking that I pay her 249.00 dollars as her fee. I have not signed that form and do not wish to pay her a fee since she is getting commission from the seller. If she makes it difficult for me can I get out of contract. I am within the due diligent time frame. If I can get out of deal I will contact a real estate agent to assist me with process. I have learned the importance of this by reading your information. Thank you.


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